Returns & Exchanges Policy

To start the return process:

1. Email us at eshop@irutah.com with your order details and the reason for your return.
2. Once your return is approved, you’ll receive instructions on how to send the product back to our Ecommerce Department.

Please note that return shipping costs are the responsibility of the customer. In some cases, our customer support team may guide you to the nearest Irutah outlet for an exchange.

We strive to process all returns within 5-7 business days upon receiving your item. During high-demand periods, please allow up to 14 business days for your return to be completed.

If you need a different size, we’re happy to help! Simply contact us at eshop@irutah.com within 3 days of receiving your order, and we’ll guide you through the exchange process.

Products must be unused, in their original condition, and with all tags attached. In some instances, we may direct you to your nearest Irutah outlet for a size exchange.

While we don’t typically offer refunds, we will provide one if an exchange is not possible or no other solution can be offered. Refunds will be processed in PKR (Pakistani Rupees), and any currency conversion fees or changes in exchange rates are the responsibility of the customer.

Please note that shipping and handling charges are non-refundable, and the processing time for refunds is 7-10 business days, depending on your payment method.

For international customers, we currently do not offer a return or exchange policy, as every product is thoroughly inspected by our quality control team before dispatch.

If you refuse to accept an order at delivery, we are not responsible for any refunds or compensation.

In exceptional cases, if an exchange is approved, the customer will be required to ship the product to our operations facility in Islamabad, Pakistan at their own cost for further inspection.

Items purchased on sale or with a discount are non-returnable and non-exchangeable, unless the product received does not match your order.

Customized or made-to-order products, including altered items, are non-returnable and non-exchangeable. However, if there’s an issue with the custom order, such as incorrect measurements, please provide us with photo evidence, and we will work to resolve the issue.

In the unfortunate event that you receive a damaged or defective item, please send us clear evidence, such as images or videos, to support your claim. Once we receive your proof, our team will investigate and offer a prompt resolution.